Refund and Returns Policy

Return Policy:

Our Commitment to Your Satisfaction:

At Assam Tea Bank, we strive to provide you with the finest quality tea. While we do not generally accept returns, we understand that there may be instances where an incorrect order has been received.

Return Conditions:

• We only accept returns in the case of an incorrect order being delivered.
• To initiate a return, please contact our customer care team at support@bidetaustralia.com.au with your order number and relevant details.
• To experience our teas before making a larger commitment, consider choosing our trial pack options.

Note: We encourage you to explore our trial packs to ensure the perfect match for your taste preferences.

Refund Policy:

Our Commitment to Timely Refunds:

We understand that circumstances may arise where a refund is necessary. Here’s what you need to know about our refund process:

• Refunds will be processed within 7-14 business days from the date of your request.
• If your refund request is approved, the amount will be credited back to your original payment method.

How to Request a Refund:

If you believe you are eligible for a refund, please contact our customer care team at support@bidetaustralia.com.au with your order number and the reason for the refund request. Our team will guide you through the process.

Thank you for choosing Tata Tea 1868. We value your trust and are committed to ensuring your satisfaction with our products. If you have any further questions or concerns, feel free to reach out to our customer care team.