At Bidet Australia, we strive to ensure your satisfaction with every purchase. As we offer a wide range of hygiene and bathroom products from multiple brands, refund and return conditions may vary depending on the item.

General Policy:
We accept returns within 30 days of the purchase date, provided the product is unused, in its original packaging, and in resellable condition. Return shipping costs are the responsibility of the customer unless the return is due to a product fault or error on our part.

Brand-Specific Terms:
Some items may have brand-specific return conditions, warranty support, or non-returnable status (e.g., opened hygiene products, installed fixtures, or special-order items). These terms will be clearly noted on the product page or provided upon request.

If you’re unsure about the return eligibility of a product you’ve purchased, please contact us at info@bidetaustralia.com.au before initiating a return.

Important:

• Refunds are processed once the returned item has been inspected and approved.

   

• Shipping fees (if any) are non-refundable.

   

• For faulty or incorrect items, please reach out to us immediately with photos so we can resolve it promptly.

   

Thank you for shopping with Bidet Australia