Bidet Australia offers a wide range of products from different manufacturers and brands. Warranty coverage can vary by product. For each item, the warranty period and coverage (if any) is shown on the product page, your order confirmation, or the product packaging/manual. If you’re unsure before purchasing, contact us and we’ll confirm the applicable coverage for that item. This policy operates in addition to your rights under Australian Consumer Law and does not exclude, restrict, or modify those rights.
At Bidet Australia, we’re committed to offering high-quality, dependable hygiene and bathroom products. As a marketplace that supplies items from multiple manufacturers and brands, warranty coverage can differ across products. The following general warranty policy outlines our approach and your rights as a customer.
Many products sold by Bidet Australia include a manufacturer-backed warranty covering defects in materials, workmanship, or functionality under normal use and care, and when used in accordance with the product instructions. Some products may not include a manufacturer warranty. In those cases, any support offered will be assessed case-by-case, and your rights under Australian Consumer Law still apply.
Typical warranty periods may include (where a manufacturer warranty is provided): non-electrical accessories and fixtures may have shorter coverage periods, and electrical or mechanical products may have longer coverage periods. Consumables such as wipes, filters, or deodorisers generally do not include warranty once opened, unless faulty on arrival.
Where applicable, warranty coverage may include manufacturing faults, electrical or mechanical defects that occur under normal use, and items received damaged or not functioning as intended. If your claim is accepted, the remedy may include troubleshooting support, repair, replacement parts, or replacement of the product where appropriate, depending on the product and the nature of the fault.
Warranty claims may be declined for issues caused by incorrect installation, use not in accordance with the product instructions, normal wear and tear, unauthorised modification or repairs, misuse or neglect, damage from harsh chemicals or improper cleaning agents, issues caused by unsuitable water pressure or water quality (including sediment build-up), and claims made without proof of purchase.
Commercial or industrial use may not be covered unless the manufacturer or brand specifically states it is included.
To lodge a warranty claim, email info@bidetaustralia.com.au and include your full name, order number (or proof of purchase), product name or SKU, a clear description of the issue, and clear photos or a short video showing the problem. If the item has a serial number, include a photo of the serial number label where available.
Our team will review your claim and may request a few extra details to confirm eligibility and help diagnose the issue. If approved, we’ll guide you through the next steps, which may include troubleshooting, replacement parts, repair, or a replacement where appropriate.
If a return is required, we will advise the process and responsibilities once we assess the claim. Depending on the circumstances and the nature of the fault, return shipping costs may be covered or may be the customer’s responsibility. Your rights under Australian Consumer Law apply.
In many cases, issues can be resolved quickly by troubleshooting steps or by sending replacement parts, where appropriate. If you experience a problem, contact our support team with your order details and we’ll help you through the quickest resolution available.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
For warranty-related queries or assistance, email info@bidetaustralia.com.au
Bidet Australia offers a wide range of products from different manufacturers and brands. Warranty coverage can vary by product.
For each item, the warranty period and coverage (if any) is shown on the product page, your order confirmation, or the product packaging/manual. If you’re unsure before purchasing, contact us and we’ll confirm the applicable coverage for that item.
This policy operates in addition to your rights under Australian Consumer Law and does not exclude, restrict, or modify those rights.
At Bidet Australia, we’re committed to offering high-quality, dependable hygiene and bathroom products. As a marketplace that supplies items from multiple manufacturers and brands, warranty coverage can differ across products. The following general warranty policy outlines our approach and your rights as a customer.
Many products sold by Bidet Australia include a manufacturer-backed warranty covering defects in materials, workmanship, or functionality under normal use and care, and when used in accordance with the product instructions.
Some products may not include a manufacturer warranty. In those cases, any support offered will be assessed case-by-case, and your rights under Australian Consumer Law still apply.
Typical warranty periods may include (where a manufacturer warranty is provided): non-electrical accessories and fixtures may have shorter coverage periods, and electrical or mechanical products may have longer coverage periods. Consumables such as wipes, filters, or deodorisers generally do not include warranty once opened, unless faulty on arrival.
Where applicable, warranty coverage may include manufacturing faults, electrical or mechanical defects that occur under normal use, and items received damaged or not functioning as intended. If your claim is accepted, the remedy may include troubleshooting support, repair, replacement parts, or replacement of the product where appropriate, depending on the product and the nature of the fault.
Warranty claims may be declined for issues caused by incorrect installation, use not in accordance with the product instructions, normal wear and tear, unauthorised modification or repairs, misuse or neglect, damage from harsh chemicals or improper cleaning agents, issues caused by unsuitable water pressure or water quality (including sediment build-up), and claims made without proof of purchase.
Commercial or industrial use may not be covered unless the manufacturer or brand specifically states it is included.
To lodge a warranty claim, email info@bidetaustralia.com.au and include your full name, order number (or proof of purchase), product name or SKU, a clear description of the issue, and clear photos or a short video showing the problem. If the item has a serial number, include a photo of the serial number label where available.
Our team will review your claim and may request a few extra details to confirm eligibility and help diagnose the issue. If approved, we’ll guide you through the next steps, which may include troubleshooting, replacement parts, repair, or a replacement where appropriate.
If a return is required, we will advise the process and responsibilities once we assess the claim. Depending on the circumstances and the nature of the fault, return shipping costs may be covered or may be the customer’s responsibility. Your rights under Australian Consumer Law apply.
In many cases, issues can be resolved quickly by troubleshooting steps or by sending replacement parts, where appropriate. If you experience a problem, contact our support team with your order details and we’ll help you through the quickest resolution available.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
For warranty-related queries or assistance, email info@bidetaustralia.com.au
The Our products with Installation Kit is warranted by the company to be free from defects in materials and structural artistry for a period of 12 months from the date of purchase. This covers all parts and labour for 12 months.
Conor offers goods with guarantees attached that cannot be excluded under the Australian Consumer Law. As a customer, you are entitled to repair or replacement for a major failure and compensation for any other reasonably foreseeable loss or damage. You can also claim for repair or replacement even if they fail to be of acceptable quality and the failure doesn’t not amount to a major failure.
[Note: No “change of mind” money-back guarantees will be entertained after 30 days from the date of purchase. Only if your product has a defect, we will take it up under the 1-year warranty plan.]
Our Products should be installed by plumbing experts or licensed professionals who have sufficient knowledge of backflow prevention of water.
Please note that repair or replacement provided under this warranty is ONLY APPLIED & EXTENDED TO THE ORIGINAL PURCHASER and is NOT TRANSFERABLE. In addition, we shall not be responsible for loss of the product or for other incidental, special or consequential damages or expenses incurred by the purchaser, or for labour or other costs due to installation or removal, or costs of repairs by others, or for any other expense not specifically stated above.
Under this warranty, Conor at its option is liable to –
However, Conor reserves the right to make any inspections as such that may be necessary in order to determine the cause of the defect.
Please, keep your invoice or other proof of purchase safe. To use your rights to avail of repair or replacement, you need to share these documents to validate the process.
To make a repair or replacement request, visit the Refunds & Replacements page available in the footer section of our website. You need to fill and submit a Replacement Request Form to us. It will then be reviewed by our Customer Consultant team. The company accepts to bear any expenses incurred, excluding the cost of transport of the product for repair or replacement service.
Once your request has been internally approved by the Customer Consultant team, we will send you a shipping label as well as instructions on how to package the product for repair or replacement and where to ship it.
[Note: The product or its item(s) sent back to us before filling the Replacement Request form will be rejected immediately.]
If required maintenance did not take place for the product(s), the repair or replacement that you enjoy under the 1-year Standard Warranty will stand nullified.
If you wish to replace the product or seek repair for it, please email us to order@bidetaustralia.com.au with the below required details:
Note, we recommend filing the Replacement Request Form in all cases prior to sending an email.
The benefits enjoyed by the Purchaser under the warranty against defects are in addition to any other rights or remedies of the Purchaser under a law in relation to the product(s) to which the warranty relates. However, all other warranties and conditions, whether expressed or implied, including but not limited to warranties relating to the state, quality, performance or condition of the products are excluded and expect to the extent set out in this document and to the maximum amount permitted by law—Bidet Australia disclaims itself and is released from any and all liability to any person in relation to any loss or damage consequential or otherwise suffered or incurred by that person, including without limitation to any loss or damage, caused by or resulting directly or indirectly from any failure, effect or deficiency of any kind in relation to the products.
Should Bidet Australia be unable to replace a product or item that has been discontinued, the customer will be offered a comparable item of value as shown on the original purchase receipt or invoice. Bidet Australia, however, has the right to disclaim any limited warranty on discontinued products.
